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Terms and conditions

Please make sure You have enough room for the castle you require, required area of grass is listed in the details of the castle you want to book. For hall bookings please check the height of the hall to make sure it will fit. We only set up on grass outside or in a Hall. We can only deliver a castle if there is somewhere to park our van. Please pay the delivery driver cash on delivery, we can get very busy and cannot wait for you to run to a cash point as we have strict time slots to keep to, if you do not have cash available we will be unable to set up the castle.

We accept no responsibility to any damage that may be caused by taking a bouncy castle through the house. Be warned that if its rains, water will leak out when we wheel the castle through the house.

For safety reasons we cannot run electrical cables across public footpaths or roads.

Soft play is for hall hire only.

It is the responsibility of the customer (hirer) to ensure that all possible steps are taken to avoid injury or damage to the inflatable. Please ensure that the the following safety instructions are followed:

  1. Each bouncy castle has a user height limit please ensure no one over this height uses the equipment , the castles are intended for children only and will not withstand adult weight.

  2. After a booking has been made and booking fee is paid this is non refundable unless there is bad weather due on the day of hire (24 hours notice required), If you cancel within 2 weeks of your booking the full hire fee will still be charged as we will not have enough time to hire the castle to someone else. If you would like to cancel due to rain being forecast we require at least 24 hours notice. If you try to cancel on the day you will still be charged the full hire amount. Cancellations due to rain being forecast need to be made by a phone call to 07976760472 with at least 24 hours notice.

  3. No food or drinks are to be consumed on the inflatable (to avoid choking & mess).

  4. All shoes, badges, jewellery (I.e. large earrings, necklaces etc.) MUST be removed. It is recommended that spectacles are also removed.

  5. No face-paints, party poppers, coloured streamers or silly string must be used near or on the inflatable as they can make a terrible mess and permanently stain a unit. There is a cleaning fee of £30 if these items are used.

  6. No smoking near the inflatable or soft play equipment.

  7. Climbing, hanging or sitting on the bouncy castle walls is DANGEROUS and must not be allowed.

  8. A responsible adult must supervise the inflatable at all times.

  9. Ensure the inflatable is not over crowded, user limits are written on the side of the bouncy castle. Do not exceed the user limit.

  10. Avoid large children using the bouncy castle at the same time as small children.

  11. Never turn the inflatable off unless winds exceed 23mph.

  12. Do not allow any one to bounce on the front step/apron as this is strictly for getting on/off the bouncy castle.

  13. Do not allow user to be on the bouncy castle during inflation/deflation.

  14. In the event of heavy rain please leave the castle turned on and get the children off, please ensure unit is wiped dry before play resumes.

  15. The blower at the rear has a waterproof cover, please ensure this remains pegged in and doesn't get sucked on to the blower inlet.

  16. Do not allow anyone with a history of back or neck problems on the bouncy castle.

  17. If you are unsure about anything please contact us on 07976760472.

  18. Once the equipment is set up and you have accepted/signed the terms and conditions we are unable to issue refunds for any reason including bad weather.

  19. Avoid large children and small children from using the inflatable at the same time. Some children require strict supervision. A responsible adult MUST supervise the inflatable at all times.
    Any injuries/accidents must be reported to us immediately.‚Äč

  20. Never move the bouncy castle, you will be charged if damage is caused, we set up our bouncy castles in the safest possible place.

  21. You must have been given permission from the land owner to erect the bouncy castle.

  22. We will not be held responsible for damage caused to electrical or water pipes running underground.

  23. If you require the bouncy castle to be taken through your house please make sure the route is clear, we cannot accept any responsibility for any mess/damage caused by going through your house.

  24. Please make sure children do not go down the side or behind the bouncy castle.

  25. We have a high demand for hall hires so unfortunately once a booking fee has been paid this is totally non refundable and the full hire amount will be charged if you were to cancel.

  26. If we arrive to deliver the castle or other items within the time allocated to you for delivery and no one is present at the hire location we have the right to cancel the hire and the full hire amount will still be charged.

  27. We are unable to set up on anything more then a gentle slope.

Our drop off times are between 8am-2pm and collection between 15:00- 19:30pm

Our garden drop off and collection times are estimates only and may vary by up to 30minutes.

If you are booking hall hire please call to make sure we have your required times available.
In the unfortunate event that bad weather is forecast we will contact you to try and make alternative arrangements, due to health and safety we cannot erect a bouncy castle if the forecast is high winds or gusts over 24mph.

if it rains whilst the castle is out on hire please wipe dry with towels before play continues, we do not offer money back or discount if there is bad weather after the inflatable has been set up.

Booking fees are non refundable unless we cancel due to bad weather.

If you require a castle for a corporate event please contact us on 07976760472 or email at info@medwaybouncycastlehire.co.uk

DISCLAIMER

Please note that all persons using this bouncy castle/soft play do so at their own risk or supervisors risk. The person/organisation hiring the equipment will be responsible/liable for any damage or injury occurring from or as a result if misuse or reckless use. These guidelines are for the safety of all people using the equipment and it is the sole responsibility of the hirer to ensure they are adhered to. Our company cannot accept any responsibility for injury caused to anyone using this equipment. I

Hereby agree to abide by the terms and conditions listed above please tick to confirm.