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FAQS

Q: what are your delivery and collection times?

A: You can specify drop off and collection times on the booking page but please note that these are approximate only and we will message you to confirm your actual time slots.

Q: How do I book?

A: You can book online or call 07976 760472 or 01634 310230

Q: How much space do I need for a bouncy castle?

A: The dimensions of our castles are shown in our Prices page, please also allow an additional 5 feet at the back, 4 feet at the front and at least 2 feet at the sides.‚Äč

Q: Can you provide a castle for a corporate event?

A: yes we can but you will need to call us on 07976760472.

Q: Can you run electrical cables over a public road/footpath?

A: unfortunately due to safety reasons we cant.

Q: How much notice do I need to give to book a castle?

A: As much notice as possible. During busy times we book up well in advance so let us know as soon as you have a date in mind, we will do our best to accommodate you.

Q: When the castle is delivered, do I have to set it up myself or do you do it?

A: The delivery person will completely set up the castle, give you a demonstration on how to use it safely and then leave it in your control. When we turn up to collect the castle, we will also dismantle it.

Q: How many children/adults are allowed on the castle?

A: Each castle has different limits. Please note children’s castles should never be used by adults, remember the hirer is responsible for any damage.

Q. What sort of surface do you need for the castle?

A: Castles situated outdoors need to be on a reasonably flat grassy area so that they can be staked down. The area needs to be completely free of any sharp stones, objects, dog mess etc.

Q: Can you put a bouncy castle on a concrete floor?

A: No we are unable to put a castle on a concrete floor for safety reasons.

Q: How long do I get to the keep the bouncy castle?

A: For up to 8 hours, we guarantee you 6 hours.

Q: How much does it cost?

A: Prices start from £65 for a children’s castle, all the prices are on the individual castles on our website

Q: Can you deliver with no side entrance and take the castle though the house?

A: No unfortunately we cant.

Q: Can you get up a flight of steps?

A: Yes a couple is fine but any more please give us a call.

Q: Can you set up indoors?

A: Yes we can, we often hire out our castles for parties and events taking place in village halls, sports halls etc. When booking please let us know it is for indoor hire so that we can check the ceiling height at the location required.

Q: What if it rains?

A: Our castles can be used in light rain and some come with a built in rain cover on them. If there is heavy rain or high winds, unfortunately our castles cannot be used for safety reasons. If we deem the weather unsafe we will contact you.

Q: Are you insured?

A: Yes, we public liability insurance with FML. We are also a member of the BIHA which insures we work to a high standard and follow safety guidelines in the inflatable hire industry.

Q: How do I pay?

A: We will require payment on the day of your hire after we have set up the equipment and you are happy with it. Cash on the day or paypal/bank transfer if you pre book early. We do require a 20% deposit upon booking.

Q: Do you hire soft play?

A: Yes we have a fantastic range of soft play for hire please take a look at our soft play page.

Q: Where do you deliver to?

A: We deliver to a few places in Kent, we are based in Medway and hire bouncy castle's and soft play to Chatham, Gillingham, Rainham, Rochester, Strood, Sittingbourne, Higham, Iwade, Maidstone and Gravesend however if we are too busy we may only be able to deliver more locally to Lordswood.

Q: How do i know your bouncy castle's are safe?

A: All of our bouncy castle's are tested yearly just like a car has to have a mot, we also only by our bouncy castles from manufactures in England or the United Kingdom so we don't have any Chinese material which is know to have problems.

Q: Do you hire mascots ie Minnie/Mickey mouse or super hero ones like Hulk or spiderman?

A: Unfortunately we don't as this is illegal and Disney take impersonation of their characters very seriously.

Q: Do you have facepainters?

A: sorry we don't do face painting but we can always give you a recommendation of professional face painters.

Q: Do you hire bouncy castle's outside of Kent ie London or Essex?

A: Sometimes we do if it is for a very large event.

Q: Do you have any cheap bouncy castles or soft play to hire?

A: We like to keep our prices competitive, our bouncy castles and soft play wont be the cheapest to hire as we have insurances, tests and cleaning fees to make sure they are kept as safe as possible.

If you have any further questions or queries, please do not hesitate to contact us for more information.